Captain May I is a product of T2Connect LLC ("we," "us," or "our"). T2Connect LLC operates the Captain May I platform, including the website at captainmayi.com, the Captain May I web application, and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account
- Vessel Information: Boat name, make, model, year, HIN, electronics, engine details, and related vessel data
- Business Information: Client contacts, estimates, invoices, and business records you create using our tools
- Communications: Messages you send through the platform, including SMS/text messages, emails, and AI chat conversations
- Payment Information: Billing details processed through our third-party payment processors (Stripe, PayPal, Square)
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, timestamps, and interaction patterns
- Device Information: Browser type, operating system, IP address, and device identifiers
- Location Data: Approximate location based on IP address (we do not track precise GPS location)
- AI Interaction Data: Conversations with our AI features (Ask mAyI, First Mate, AI Log creation) for service improvement
1.3 Information from Third Parties
- Weather Data: We fetch weather information from OpenWeatherMap based on locations you request
- Payment Processors: Transaction confirmation data from Stripe, PayPal, and Square
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Captain May I platform and its features
- Process transactions and send related information (invoices, estimates, receipts)
- Send you transactional messages via SMS/text message and email, including invoice notifications, estimate deliveries, appointment reminders, and account alerts
- With your optional, separate consent, send marketing and promotional communications via SMS and email, including tips, feature announcements, and special offers
- Provide AI-powered features including chat assistance, maintenance scheduling, and log creation
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
3. SMS/Text Messaging
Captain May I uses SMS/text messaging to deliver transactional notifications related to your use of the platform.
- Types of Messages: Invoice notifications, estimate deliveries, payment confirmations, appointment reminders, and account security alerts
- Frequency: Message frequency varies based on your activity. You will only receive messages related to actions you or your service provider initiate
- Consent: By providing your phone number and opting in to SMS notifications, you consent to receive transactional text messages from Captain May I. Consent is not required as a condition of purchase
- Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. You may also disable SMS notifications in your account settings
- Help: Reply HELP to any message for support information, or contact us at info@captainmayi.com
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan
- Carriers: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers
- No Sharing for Marketing: We do not share your phone number or SMS consent with third parties for marketing purposes. Phone numbers are only shared with our messaging service provider (Twilio) for the sole purpose of delivering your messages
3.1 Marketing Communications
With your separate, optional consent, we may also send promotional messages via SMS and email, including tips, feature announcements, and special offers.
- Separate Consent: Marketing consent is collected through a clearly labeled, optional checkbox that is separate from any service-related message consent. This checkbox is unchecked by default
- Not Required: Marketing consent is never required as a condition of purchasing or using the Service
- Frequency: Marketing messages will not exceed 4 messages per month
- Opt-Out: You can opt out of marketing messages at any time by replying STOP to any message, or by adjusting your communication preferences in your account settings. Opting out of marketing messages does not affect your transactional message preferences
- No Sharing: Your marketing consent and phone number will not be shared with or sold to third parties for their own marketing purposes
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate (e.g., Twilio for SMS, Stripe for payments, AWS for storage, OpenAI for AI features, OpenWeatherMap for weather data)
- Your Contacts: When you send invoices, estimates, or messages to your clients through the platform, we share necessary information with those recipients
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure password hashing
- Access controls and authentication
- Regular security assessments
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Some data may be retained as required by law or for legitimate business purposes (e.g., financial records).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Opt out of SMS messages by replying STOP
- Export your data in a portable format
8. Children's Privacy
Captain May I is not intended for users under the age of 18. We do not knowingly collect personal information from children.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Captain May I — a product of T2Connect LLC
Email: info@captainmayi.com
Website: captainmayi.com